Which term is used to describe the process of signaling that the listener is following the speaker’s message, commonly heard in phone conversations?

• A. Back-Channel Features
• B. Agenda Setting
• C. Adherence Signals
• D. Topic Control

Answer: (A)

Back-channel features describe the little signals a listener uses to show they’re following what the speaker is saying. In phone conversations, these cues are especially important because you lack visual feedback like nods, so you use vocal signals to indicate engagement. Examples include sounds and words such as “uh-huh,” “I see,” “go on,” or simply “right.” They acknowledge the message, encourage the speaker to continue, and help manage turn-taking without interrupting. That intent—signaling listening and comprehension while the speaker talks—is exactly what back-channel features capture, making this term the best fit.

The other terms refer to different functions: agenda setting and topic control involve steering or organizing what is talked about, while adherence signals imply keeping to a plan or rule rather than signaling listening.